Frequently Asked Questions
Find quick answers about booking, studio policies, preparation, and what to expect during your visit with By Mahtab.
Is there parking available nearby, or valet?
Yes! Parking is very easy and convenient. The center where our studio is located has plenty of parking available, as there’s a Trader Joe’s along with a bunch of other shops and restaurants surrounding the area.
What is the best entrance to find your studio?
We are located inside Setiba Medical Spa. When you arrive, you can head right through the main entrance and ask for us upon entering the salon!
How early should new clients arrive to fill out intake or consent forms?
We kindly ask first-time clients to arrive 10 minutes prior to your scheduled appointment time. This gives you plenty of time to complete your digital intake or consent forms without cutting into your treatment time.
What should clients expect immediately after a facial?
Right after your treatment, your skin will look radiant, glowing, and deeply hydrated. Depending on the specific facial or extractions performed, you might experience mild, temporary pinkness that typically subsides within a few hours.
Do you require a parent or guardian’s consent or presence for teen clients?
Yes, for clients under the age of 18, we require a signed parent or guardian consent form prior to the service. A parent or guardian must also be present for the initial consultation portion of the first appointment.
Should I stop using retinol or active skincare before my appointment?
Yes, we generally recommend pausing strong actives, retinols, and chemical exfoliants 3 to 5 days before your facial or targeted acne treatment to prevent any extra sensitivity. If you aren’t sure about a specific product in your routine, feel free to reach out!
How do I know which treatment to book if I’m a first-time client?
If you’re unsure where to start, we recommend booking a First-Time Client Consultation & Custom Facial. We will analyze your skin type, discuss your specific goals (like acne clearing or glow enhancement), and tailor the exact treatment to your needs on the spot.
What is your cancellation or rescheduling policy?
We require at least 24 hours’ notice for any cancellations or rescheduling requests. Cancellations made with less than 24 hours’ notice may be subject to a late cancellation fee.
Can I book if I am pregnant or nursing?
Yes, you can still book! However, please let us know in advance or during booking so we can tailor your treatment. Certain active ingredients, chemical peels, and specific modalities aren’t recommended during pregnancy, so we will customize a safe, glowing facial just for you.
Get in Touch With By Mahtab
Reach out to schedule your facial or skincare services today. Our team is here to answer any questions and help you achieve your skincare goals.